Review
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Without exception, the leadership of the system is the
determinant of success or failure in Lean transformation. The
Executive Guide to care Kaizen is a focused and concise
guide for that journey, a must read for those who have that
responsibility.
- Dave Munch, MD
Senior Vice President and Chief Clinical Officer, care
Performance Partners
I believe that Kaizen is essentially a "human business."
Management must meet diversified requirements of its employees,
customers, stakeholders, suppliers, and its community. In this
sense, the care profession can probably best benefit from
Kaizen because its central task is people. I am honored to write
the foreword to care Kaizen by Mark Graban and Joseph
Swartz.
- Masaaki Imai
Author of KAIZEN and Gemba Kaizen
At a time when many hospitals and systems have relegated
Lean to the "Project of the Month Club", Graban and Swartz remind
us of the fundamentals that help organizations keep their Lean
initiatives alive and thriving. I hope everyone reads this book
and recommits to the fundamentals of Lean, particularly the
involvement of frontline staff in process redesign.
- Fred Slunecka
Chief Operating Officer, Avera
Unleashing the energy and creativity of every employee to solve
problems everyday should be the sole focus of every care
leader. This book provides examples of front line staff coming up
with solutions to problems on their own and implementing them.
care leaders need to read this book to understand that
their management role must radically change to one of supporting
daily kaizen if quality safety and cost are to improve in
care.
- John Toussaint, MD
CEO, ThedaCare Center for care Value
Author, On the Mend and Potent Medicine
In their book, Graban and Swartz create a road for using
incremental, staff driven changes to inculcate performance
improvement into the culture of an organization in a sustainable
manner. This book represents a wonderful resource for care
leaders looking to foster innovation at all levels.
- Brett D. Lee, Ph.D., FACHE
CEO, Lake Pointe Network
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About the Author
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Mark Graban is an author, consultant, and speaker in the field of
lean care. He is the author of Lean Hospitals: Improving
Quality, Patient Safety, and Employee Engagement (2nd Edition)
and co-author of care Kaizen: Engaging Front-Line Staff in
Sustainable Continuous Improvements. Mark has worked as a
consultant and coach to care organizations throughout North
America and Europe. He was formerly a senior fellow with the Lean
Enterprise Institute and continues to serve as a faculty member.
Mark is also the Chief Improvement Officer for KaiNexus, a
startup software company that helps care organizations
manage continuous improvement efforts. Mark earned a BS in
Industrial Engineering from Northwestern University and an MS in
Mechanical Engineering and an MBA from MIT Sloan Leaders for
Global Operations Program. Visit his website at www.MarkGaban.com
and his blog at www.LeanBlog.org.
Joseph E. Swartz is the Director of Business Transformation for
Franciscan St. Francis of Indianapolis, IN. He has been
leading continuous improvement efforts for 18 years, including 7
years in care, and has led more than 200 Lean and Six Sigma
improvement projects. Joseph is the co-author with Mark Graban of
care Kaizen: Engaging Front-Line Staff in Sustainable
Continuous Improvement and co-author of Seeing David in the Stone
and was previously an instructor at the University of Wisconsin.
Joseph earned an MS in Management from Purdue University as a
Karnnert Scholar for academic excellence.
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